Returns & Exchanges
At Empire Copper, we stand by the quality of our artisanal goods. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your items in their original packaging to ensure they are protected from damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our workshop inspects the returned copperware, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing